Cancellation Policy

Because our services consist of API-based digital products, server credits, and license activations, our cancellation process differs from standard e-commerce platforms. Please review the specific conditions below.

1. Eligibility for Cancellation

An order can only be canceled if it is strictly in a "Pending" state and has not yet been submitted to the third-party server or API. If you need to cancel an order, you must contact our support team immediately before the processing begins.

2. "In Process" Orders Cannot Be Canceled

Once an order status changes to "In Process," it means your data (IMEI, SN, or Username) has been successfully transmitted to the supplier's database. At this stage, we cannot intercept, modify, or cancel the order. We must wait for the third-party server to either complete the operation or reject the request.

3. Processing Delays

Any processing times listed on our website are estimated averages provided by the developers. Occasional delays can happen due to third-party server maintenance, offline status, or global overloads. An order cannot be canceled simply because it is taking longer than the estimated time, unless the source server's API explicitly provides us with an option to cancel the delayed request.

4. User Submission Errors

If you realize you have submitted an incorrect IMEI, Serial Number, or Username, please notify us instantly. If the order has already been sent to the API, we cannot cancel it, and you will not be refunded for the typo. The responsibility for accurate data entry lies entirely with the customer.

5. How to Request a Cancellation

To request a cancellation for an eligible "Pending" order, please contact our support via Telegram, WhatsApp, or our site's ticketing system with your exact Order Number. If eligible, the cancellation will be processed, and the funds will be immediately returned to your website credit balance.