Refund & Return Policy

Due to the digital nature of our API-based services, server credits, and software activations, our refund policy is strictly structured. Please read this policy carefully before funding your account or making a purchase.

1. General Rule: No Returns

Once an activation is successfully bound to a username/hardware ID, or a credit is transferred to a user's account, it is consumed and strictly non-returnable. We do not accept returns for "buyer's remorse" or if you no longer need the tool.

2. Eligible Refund Scenarios (Automatic Refunds)

Refunds will automatically be issued to your rrunlocker.com account balance ONLY under the following circumstances:

• The third-party server or supplier explicitly rejects your order (e.g., IMEI not supported, code not found).
• The API fails to deliver the requested service within the maximum estimated timeframe AND the supplier allows us to cancel the delayed order.

3. Strict NO REFUND Scenarios

Under no circumstances will a refund be provided for the following user errors:

• Wrong Data Submission: Providing incorrect IMEI, Serial Number, Provider ID, or Username.
• Incorrect Service Selected: Ordering a service for the wrong carrier, wrong network, or wrong device model.
• Hardlocked Devices: Ordering an unlock code for a device that has no unlock attempts remaining (0 attempts left / hardlocked).
• Already Unlocked: Submitting an order for a device that is already unlocked or activated.

4. Claims for Non-Working Codes / Activations

If an order is marked as "Completed" but you claim the provided code or activation does not work, you must provide continuous, unedited video proof. The video must clearly show the device's IMEI/SN on the screen, the insertion of the SIM card (if applicable), and the exact moment the provided code/software is failing. Without valid video evidence, no refund claim will be escalated to our suppliers.

5. Refund Destination (Store Credit)

To ensure rapid processing and avoid gateway transaction fees, all approved refunds for failed or rejected orders are credited directly back to your rrunlocker.com account balance. You can use these refunded credits to purchase any other service on our platform. Direct refunds to original payment methods (Crypto, Credit Card, etc.) are generally not supported unless approved under special circumstances by management.

6. Requesting Support

If you believe you are eligible for a refund based on the criteria above, please contact our support team via our ticketing system, WhatsApp, or Telegram with your Order Number and relevant proof. We reserve the right to investigate and ultimately approve or deny the request based on the supplier's response.